Privacy Policy

Lord Street Pharmacy is a GPhC-registered pharmacy located at 1 Lord Street, Radcliffe, Greater Manchester M26 3BA.

Superintendent Pharmacist: Waqas Hanif — GPhC registration 2216072

Pharmacy registration: 9011397

We are registered with the Information Commissioner's Office (ICO) as a data controller. For questions about this policy, contact us at admin@lordstreetpharmacy.co.uk.

We may collect the following categories of personal data:

• Identity data: name, date of birth
• Contact data: email address, telephone number, postal address
• Health data: information you provide during consultations, prescriptions, clinical history (special category data under UK GDPR Article 9)
• Technical data: IP address, browser type, cookies (see Section 8)
• Communications data: messages you send via our contact form or by email

We do not collect payment card data directly. Any payments are processed through PCI-DSS-compliant third-party payment processors.

We use your personal data to:

• Provide pharmacy services, dispensing, and clinical consultations
• Respond to your enquiries and booking requests
• Send appointment reminders and follow-up communications
• Comply with our legal and regulatory obligations (GPhC, MHRA, NHS)
• Improve our website and services (analytics — only with your consent)
• Send our newsletter or launch notifications (only where you have explicitly opted in)

We will never sell your personal data to third parties or use it for purposes incompatible with those stated above.

Under UK GDPR, we rely on the following lawful bases depending on the activity:

• Consent — newsletter sign-ups, analytics cookies, marketing communications
• Contract — processing your order or service booking
• Legal obligation — regulatory reporting, pharmacovigilance, GPhC compliance
• Legitimate interests — responding to enquiries, fraud prevention, website security
• Vital interests / Public health — where necessary for health and safety of patients

For health (special category) data, we additionally rely on Article 9(2)(h) — processing for the purposes of preventive or occupational medicine and the provision of healthcare.

We share personal data only where necessary and only with:

• Healthcare professionals — GPs, specialists, NHS services involved in your care
• Regulatory bodies — GPhC, MHRA, ICO as legally required
• Service providers — IT systems, email delivery, analytics (under Data Processing Agreements)
• Payment processors — for transaction processing (they act as independent data controllers)

We do not transfer your data outside the UK or EEA without appropriate safeguards in place.

• Clinical / prescription records: minimum 8 years from last entry (NHS/GPhC requirement)
• Contact form enquiries: 2 years, then securely deleted
• Newsletter subscribers: until you unsubscribe
• Analytics data: 14 months (Google Analytics default) — only collected with consent

Under UK GDPR you have the right to:

• Access — request a copy of your personal data (Subject Access Request)
• Rectification — correct inaccurate data
• Erasure— “right to be forgotten” where processing is no longer necessary
• Restriction — limit how we use your data
• Portability — receive your data in a machine-readable format
• Object — to processing based on legitimate interests or for direct marketing
• Withdraw consent — at any time, without affecting the lawfulness of prior processing

To exercise any right, contact us at admin@lordstreetpharmacy.co.uk. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

We use cookies and similar technologies on our website. Strictly necessary cookies operate without consent. All other cookies (analytics, marketing) are only set after you give explicit consent via our cookie banner.

Full details are in our Cookie Policy. You can change your preferences at any time via the cookie settings link in the footer.

We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Significant changes will be communicated by email where we hold your address, or via a notice on our website.

Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

For any privacy-related query or to exercise your rights: